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Front of house Supervisor

Front of house Supervisor (BK3658) Whitby, England

Salary: GBP18000 - GBP20000 per annum

Castle Hospitality and Cleaning Division are looking for an experienced Front of House Supervisor to join a family run successful Inn based in central Whitby. Priding themselves in good quality home cooked food overlooking the beautiful coastline. This role will involve supervising a small team and being the team leader during the shift. You will be ensuring the teams are managing their sections successfully and be able to manager you own station.  This role is a full time permanent position working 5 days over 7 with two days off together even in the busy summer period. The last orders are at 8.30pm meaning no night shifts.

Roles and Responsibilities 

  • To be responsible for the front of house staff during service
  • To ensure all sections within the restaurant are running smoothly and kept clean at all times
  • To monitor the bar staff, being able to help where needed keeping the busy ques down
  • To monitor outside seating area, making sure all customers are taken care off, orders are taken etc
  • To deal with any complaints from customers
  • To have an input into rotas
  • To be aware of any guests stopping at the Inn ensuring they are welcomed professionally, going the extra mile for all customers
  • To be aware of busy periods and plan staff breaks around this
  • To train any staff regarding health and safety procedures and working in line with company’s policies
  • Opening up or closing the inn before or after service

Requirements 

  • Previous experience as a supervisor in the hospitality sector
  • Previous experience as a key holder would be advantageous
  • To have excellent customer service and front of house skills
  • To be aware of food hygiene procedures
  • Previous bar experience would be beneficial

The company

  • An independent company with a small close team in the Whitby area
  • Priding themselves in retaining staff for long periods of time and offering incentives and bonuses for loyalty
  • The company pride themselves on good quality food, including homemade meals and using local produce where possible.
  • This business is easily accessible by bus (on various bus routes) and within walking distance to local Whitby residence

Benefits

  • Excellent pay rates
  • Two days off together each week
  • Free Parking 
  • Yearly reviews with potentially for pay increase
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