Customer Service Support I (9777) San Diego, California

 

Customer Service Representative

We are seeking a highly motivated Customer Service Representative I. The ideal candidate will perform data entry, handle incoming calls in a timely and professional manner, as well as perform quotes on shipments. In addition, effectively interact with different departments within the organization and perform other administrative duties and task.

Essential Duties and Responsibilities include the following (other duties may be assigned.):

Data Entry of all customer orders, answer any customer inquiries via email or phone. The CS rep will also schedule shipments and track shipments to ensure timely delivery of customer orders. Maintain individual customer follow up folders in excel.

Qualifications:

  • Team player attitude
  • Ability to work independently and multi task
  • High School diploma or equivalent
  • 3+ years of customer service experience
  • Basic knowledge of Microsoft Office products
  • Data entry and good communication skills

 

Physical Demands and Work Environment:

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to sit for extended periods of time. The individual must be able to talk and hear clearly for customer communication. The noise level in the environment is usually moderate. Must be able to have full use of hands to finger and be able to reach with hands and arms.

EOE

Our History of Expertise & Quality Focus

eBioscience, Inc. was founded in June 1999 in the San Diego Golden Triangle, an area rich with emerging technology companies and close to the University of California San Diego campus as well as Scripps Institute.   A collaborative environment that encourages employee development, the company offers a dynamic work environment in which people can learn and grow with the business. 

A rapidly growing, fast-paced biotech company, eBioscience provides innovative high quality reagents to researchers worldwide that empower the process of scientific discovery in the areas of immunology, cell biology, stem cell biology and oncology.  Product line applications include reagents for multicolor flow cytometry and immunofluorescence, functional assays, ELISA, and western blot.  The organization is committed to developing and producing a large selection of innovative and commonly used reagents at high quality and great prices.  Unique opportunities for talented and motivated individuals are available at increasingly rapid rates.

In 2009, eBioscience expanded our product offering to include the Diagnostics market and established regional headquarters in Europe with the acquisitions of a distribution company in Frankfurt, Germany and Bender MedSystems, GmbH (BMS), a manufacturing organization in Vienna, Austria.   

An organization that values people, creativity and learning, eBioscience strives to achieve excellence while creating a challenging and fun work environment.