2nd Line Support Engineer (RL7113) Scarborough, England
THE POSITION: 2nd Line Support Engineer
Castle Sales, IT & Procurement are looking for an experienced 2nd Line Support Engineer to join their team based on the outskirts of Scarborough. You will be the first point of contact for internal employees & managed service customers assisting them with PC, netwrogn & hardware problems via phone, email or onsite visits
THE REQUIREMENTS:
-
To provide 1st & 2nd Line technical support & resolutions
- Support internal users in the use of IT equipment
- First point of contact for internal employees assisting with networking & hardware problems
- Troubleshooting, diagnosing & resolving problems or escalating to 3rd Line Support
- Logging incidents & faults
- Take ownership of user problems, perform technical diagnosis & fix issues
- Work effectively & productively with 3rd Line Support
The successful candidate will have
- Networking experience (LAN, WAN, wi fi)
- Strong knowledge of MS based operating systems
- Experience troubleshooting MS Office
- Good understanding of hardware & software set-up
- Must be highly organised with excellent customer services skills
THE BENEFITS:
- Based Scarborough outskirts accessible from Scarborough, Malton, Pickering
- Ssalary £20k-£28k plus Company pension & other benefits
- Home working may be available, depending on location.
- Contact Nikki Holmes on 01723 365432/07508 220712
To apply for this please CONTACT: Nikki Holmes – on 01723 365432 or email: nikki@castle-employment.co.uk