This position is no longer open for applications

IT Helpdesk

IT Helpdesk (RL8617) Scarborough, England

Salary: GBP17000 - GBP21000 per annum

THE POSITION: IT Help Desk Engineer

Castle Sales, IT & Procurement are looking for an IT Helpdesk Engineer  to join their team based on the outskirts of Scarborough.  This is a great  opportunity to join an established business.   The role is office based & you will be a core member of the help desk team. 

 

THE REQUIREMENTS

  • Resolve support calls at first point of contact from the customer
  • Provide technical support to clients via remote & telephone support
  • Logging & updating all key information regarding the support call
  • Escalate calls where necessary to 2nd/3rd Line Support
  • Fully resolve the support call in a quick & efficient manner

The successful candidate will have

  • A minimum of 12 months experience of working on an IT Help Desk in a similar role
  • Able to demonstrate the ability to diagnose & troubleshoot IT issues
  • A desire to learn & be proactive in fault finding
  • Knowledge on how to configure VLANS, Firewalls, Routers
  • Self motivated & a positive attitude

 

THE BENEFITS:

  • Based Scarborough outskirts  accessible from Scarborough, Malton, Pickering, Bridlington, Driffield
  • Salary £17,000 - £21,000 depending on experience
  • Contact Nikki Holmes on 01723 365432/07508 220712

 

 

 

To apply for this please CONTACT: Nikki Holmes  – on 01723 365432 or email: nikki@castle-employment.co.uk 

;