This position is no longer open for applications

Service Desk Manager - 1st/2nd Line - Doncaster

Service Desk / 1^st line /  2nd Line / support / SCCM / O365 / Citrix / ITIL / Active Directory / Jira

Service Desk Manager required for a leading organisation based in Doncaster where you will be responsible for ensuring all requests and incidents received are dealt with in a timely and professional manner. Adhering to Incident, problem, request for service and change management processes. Using the Service Management toolset to achieve Service Level targets.

Service Desk / 1^st line /  2nd Line / support / SCCM / O365 / Citrix / ITIL / Active Directory / Jira

Key responsibilities of the role

• Ensure all requests to the Service Desk are managed in a consistent and timely manner.
• Ensure Service Desk functions as a single point of contact for all customers.
• Adopt ITIL best practices for incident, request, change, problem, configuration and knowledge management.
• Ensure Major Incident Process is correctly followed, and appropriate communications are issued to the business in a timely manner.
• Produce regular statistics and management reports for Senior Managers against set KPIs/SLAs, including undertaking regular service reviews.

Key skills of the role

• Demonstrable experience of leading a Service Desk and knowledge of using service desk software and an understanding of service level management/ITIL.
• Experience and knowledge of Incident, Problem and Change Management.
• Knowledge of Windows Server administration such as 2003/8, AD/File and Print, SCCM.
• Basic understanding of Citrix and using Citrix Management tools to aid in troubleshooting.
• A working knowledge of Network topologies and the hardware setup that supports them.
• A strong knowledge of Microsoft based systems such as Office365.
• ITIL Service Management Foundation Certificate or equivalent.
• Experience using Jira or an equivalent ticketing system 

Service Desk / 1^st line /  2nd Line / support / SCCM / O365 / Citrix / ITIL / Active Directory / Jira

The salary my client is offering for this position is between £33,000 and £36,000 per annum depending on experience.

Interested?! Send your up to date CV to Naomi Cruden at Crimson for review

Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. http://info.crimson.co.uk/referafriend

Crimson are acting as an employment agency in regard to this vacancy

Service Desk / 1^st line /  2nd Line / support / SCCM / O365 / Citrix / ITIL / Active Directory / Jira