IT Technician 1st / 2nd Line Support (RL9001) Harrogate, England
| Salary: | GBP25000 - GBP25000 per annum + + excellent company benefits |
We are currently recruiting for an IT Technician to join a high calibre client working in Harrogate as 1st and 2nd Line Support to their office.
Some of the responsibilities and duties could include, but are not be limited to;
- Supporting a variety of users up to board level over the phone, remotely and desk side
- First point of contact for IT for all users within the company, using excellent customer service and communication skills both written and verbal
- Supporting all users as a priority
- Log and manage calls via our help-desk system
- Monitoring systems and servers will be an essential part of the role to ensure downtime is kept to a minimum
- Interaction with end users as well as our suppliers will be essential
- Having a good working knowledge of Windows 7 & 10, Office 2013, Exchange and Active Directory
- Knowledge of networking infrastructures
- Building PCs / hardware
- Ability to simplify communications (use of jargon) for end users
- Troubleshooting Printers, PC hardware, Software related issues
- Basic TCP/IP Networking
- Have experience in Imaging PC’s
- Telephone Mitel experience would be an advantage
This will be working 37.5 hours Monday to Friday earning a salary of £25,000 per annum. Transport is required due to the location of our client.
Some of the benefits which this results-driven company offers are;
- Up to 25 days holiday a year plus 8 bank holidays
- Holiday loyalty entitlement on 5th year
- Flexi-time
- Free hot drinks
- Regular dress down days and team building evenings
- Free on-site parking
- On-site creche