This position is no longer open for applications

Castle in York have an exciting opportunity for a Service Delivery Engineer to join our clients expanding team based in York.

The duties for this Service Delivery Engineer will be;

• Manage service delivery, events, incidents and problems in an organised, methodical and timely manner
• Conduct and record full and thorough diagnostics to enable resolution within SLA (Service Level Agreements)
• Escalate to relevant internal or external teams as appropriate to enable resolution within SLA
• Identify and escalate repeat issues or service risks into service management teams
• Manage a number of scheduled tasks to ensure maximum operational efficiency, with a high level of quality and due care
• Complete process, service completion / handover documentation, as required
• Out or hours and scheduled on-call work is to be processed at the same high standards
• Maintain and develop your own knowledge and skills
• Build effective relationships within the organisation to ensure best service for our customers
• Other duties as and when required of the business needs

The ideal candidate will have the following requirements;

• You must be able to demonstrate a high degree of technical knowledge of network topology including LAN / WAN / VLAN principles
• Have an understanding of leased line, copper and fibre broadband
• Have experience working with router and Firewall technology
• Have experience and working knowledge of CISCO switches
• Having a Full UK Driving Licence is essential

Having the following qualities is desirable

• Experience using Voice over IP (VoIP)
• Having an understanding of Core IP, transit and access layer
• An understanding of GPON, SLU, LLU
• Hosted solutions, AWS
• Having experience working with Cisco and Juniper

This is a full time, permanent position working Monday to Friday 9am-5pm with a 1-hour lunch break. You will also be added to the on-call rota, based on a 1-week-in-4 basis, which an additional allowance is paid.  This will be earning a salary of £22,000 - £26,000 depending on your experience.

Along with this amazing opportunity you will be entitled to the following company benefits;

• 30 days annual leave, plus 3 days paid Christmas break
• Health scheme
• Cycle to Work Scheme
• Discounted bus travel
• Excellent pension Scheme