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Service Delivery Coordinator

Service Delivery Coordinator (RL8409) York, England

Salary: GBP22000 - GBP26000 per annum

Castle Business Support division in York are looking for a Service Delivery Coordinator to deliver excellence for our client based in York.

Some of the duties will include;

  • Coordinating the resources of the Service Delivery team
  • Monitoring the ticket system and allocating tickets to team members
  • Proactively monitoring activities against SLA’s (Service Level Agreements)
  • Escalating to relevant internal or external teams, as appropriate to enable resolution within SLA
  • Contributing to incident reports
  • Maintaining the Service Delivery team calendars
  • Scheduling site visits in coordination with Account Managers, Customers and 3rd parties
  • Working with the Purchasing Coordinator to manage stock
  • Assisting in delivering small projects
  • Build effective relationships within the organisation to ensure best service for
    our customers

The ideal Service Delivery Coordinator will have the following requirements;

  • Previous experience in a planning and scheduling role
  • Excellent planning, organisation and problem-solving skills
  • Able to manage activities in an organised, methodical, timely manner
  • Excellent communication skills
  • Good working knowledge of MS Office applications
  • Strong Administration skills
  • Ability to recognise and adapt to changing priorities
  • Experience of Accounting Software is desirable (Sage 50 or Xero)
  • Experience of CRM system Zoho is desirable
  • Understanding of stock control
  • Having a Prince2 qualification /experience is desirable
  • Having ITIL qualification / experience is desirable
  • Working within an ISO 9001:2015 certified organisation is desirable

This fantastic opportunity is working Monday to Friday 9am-5pm, earning a salary of £22,000 - £26,000 per annum depending on your experience.

Along with this amazing opportunity you will be entitled to the following company benefits;

  • 30 days annual leave, plus 3 days paid Christmas break
  • Health scheme
  • Cycle to Work Scheme
  • Discounted bus travel
  • Excellent pension Scheme
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