Service Delivery Coordinator (RL8409) York, England
Salary: | GBP22000 - GBP26000 per annum |
Castle Business Support division in York are looking for a Service Delivery Coordinator to deliver excellence for our client based in York.
Some of the duties will include;
- Coordinating the resources of the Service Delivery team
- Monitoring the ticket system and allocating tickets to team members
- Proactively monitoring activities against SLA’s (Service Level Agreements)
- Escalating to relevant internal or external teams, as appropriate to enable resolution within SLA
- Contributing to incident reports
- Maintaining the Service Delivery team calendars
- Scheduling site visits in coordination with Account Managers, Customers and 3rd parties
- Working with the Purchasing Coordinator to manage stock
- Assisting in delivering small projects
- Build effective relationships within the organisation to ensure best service for
our customers
The ideal Service Delivery Coordinator will have the following requirements;
- Previous experience in a planning and scheduling role
- Excellent planning, organisation and problem-solving skills
- Able to manage activities in an organised, methodical, timely manner
- Excellent communication skills
- Good working knowledge of MS Office applications
- Strong Administration skills
- Ability to recognise and adapt to changing priorities
- Experience of Accounting Software is desirable (Sage 50 or Xero)
- Experience of CRM system Zoho is desirable
- Understanding of stock control
- Having a Prince2 qualification /experience is desirable
- Having ITIL qualification / experience is desirable
- Working within an ISO 9001:2015 certified organisation is desirable
This fantastic opportunity is working Monday to Friday 9am-5pm, earning a salary of £22,000 - £26,000 per annum depending on your experience.
Along with this amazing opportunity you will be entitled to the following company benefits;
- 30 days annual leave, plus 3 days paid Christmas break
- Health scheme
- Cycle to Work Scheme
- Discounted bus travel
- Excellent pension Scheme