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Customer Service Advisor

Customer Service Advisor (RL8919) York, England

We have an opportunity for several Customer Service Advisor to join a growing and expanding company based on the outskirts of York, easily commutable on the A64.

Being the first point of contact for customers, some of your duties will consist of;

  • Receiving inbound calls from customers, ensuring that you provide the appropriate guidance and advice needed, whilst being approachable and helpful with a high level of customer service
  • Having an excellent knowledge of products available, being able to answer any questions or queries which customers may wish to discuss
  • Build rapport and relationships with customers without using scripts, in a positive, understanding and caring way
  • Work within a customer service orientated environment, where quality is better than quantity
  • Logging calls when customers need face to face assistance

This Customer Service Advisor position comes with excellent company benefits such as;

  • Health Care
  • Life Assurance
  • Monthly incentives
  • Company pension scheme
  • Discretionary incentive paid quarterly (subject to company performance against targets)

This will be working 35 hours Monday to Friday, 8 hours per day between the hours of 8am and 9pm. There will be a requirement of working two Saturdays in every four, however you will receive a day off during the week. This is earning a salary of £10.16 per hour plus an unsociable shift allowance and a quarterly discretionary bonus’ raising your salary to £21,500 per annum.

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