Customer Service Advisor (RL9585) York, England
| Salary: | GBP19000 - GBP20000 per annum + + excellent company benefits |
We have an opportunity for Customer Service Advisors to join a continuously growing and expanding company based in York.
Being the first point of contact for customers, some of your duties will consist of;
- Receiving calls from customers, using your initiative and judgement on the length of the call, ensuring that you provide the appropriate guidance and advice needed
- Having an excellent knowledge of products available, being able to answer any questions or queries which customers may wish to discuss
- Build rapport and relationships with customers without using scripts, in a positive, understanding and caring way
- Work within a customer service orientated environment, working under pressure to meet customer's needs at all times
- Recognise complaints, acknowledge and resolve at first point of contact where possible or escalate appropriately
- Basic data input and administration duties when necessary
This Customer Service Advisor position comes with excellent company benefits such as;
- 35 days holiday
- Private health-care
- Free on-site parking, plus easy access to park and ride facilities
- Bicycle purchasing and loan schemes
- Flexible working hours
- Free hot drinks
- Free fruit
- Free on-site gym
- Annual performance and development reviews
- Pension scheme with up to 10% contributions
- Corporate discounts with local retailers
- 6 week’s in-depth training
This will be working full-time Monday to Friday working either 8am-4pm, 9am-5pm, 10am-6pm, or 12pm-8pm, earning a salary of £19,500 per Annum.