Student Services Coordinator (BBBH13910) Salem, Oregon
Under general supervision, this position supports the Student Services/Operations function by providing general information to visitors, staff and faculty and performing various clerical and administrative functions to ensure that processes are timely and accurate and that the necessary student record information is available to internal and external customers.
Primary Accountabilities NOTE:
The primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager.
1. Supports the admission process by generating files and student records, maintaining and tracking related information and documents, and processing completed files for submission to the appropriate University department. 2. Acts as a direct contact to provide general assistance and information to visitors, students and faculty. 3. Assists customers with purchases or payments for tuition, fees, or books. May also post or reconcile monies in line with standard operating procedures. 4. Performs various activities to support the accurate and timely process of grades and attendance. Activities may include distributing or collecting attendance sheets or grade cards, inputting information in the appropriate student tracking system, researching discrepancies of records, and following up on related issues with the appropriate campus personnel. 5. Ensures that the facilities and related equipment are available and in the appropriate condition to accommodate student and faculty use by scheduling rooms, coordinating equipment check out, and stocking rooms with the appropriate classroom supplies. May also ensure that the appropriate room configuration is set up for use. 6. May coordinate or assist students with the use of computers or resource centers. 7. Coordinates the distribution or pickup of student and faculty materials. 8. Provides clerical and administrative support to the department through various activities such as filing, typing, copying and collating materials to ensure that department operations run smoothly. 9. May develop or assist in the development and maintenance of class calendars to ensure that accurate and timely information is available to staff, faculty and students. 10. May support the academic management function by inputting or monitoring enrollment information, and ensuring that accurate and timely information is available to department personnel as necessary.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
High school diploma or equivalent education required. Knowledge of higher educational institutions as normally obtained through exposure to a college or university setting preferred. Prior customer service experience preferred. Good oral and interpersonal skills required to effectively communicate general information to visitors, students, faculty and other university personnel. Proficiency with personal computers and software applications required to perform the clerical and administrative functions described above. Must be results oriented and able to manage various projects or tasks at one time.
Assignment Logistical Information (schedule, hours, travel etc.)
This position is a long term temporary position covering a full-time need at our Salem Learning Center.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to stand and sit frequently throughout an eight-hour period, reach vertically for overhead use as well as horizontally. Must be able to use a telephone or headset equipment. Incumbent must be able to lift 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.