Post Room Team Leader (J1534) Leeds, England

Salary: GBP22000 - GBP25000 per annum + excellent benefits
POST ROOM TEAM LEADER
Leeds city centre
Salary £22,000 - £25,000 per annum

Working hours: Monday – Friday 07.30 – 16.00.

All applicants must pass a credit check and 5 years referencing.

Working within the Post Room and Facilities environment for this large legal company, you will be responsible for your own workload as well as managing the team on a daily basis.

KEY RESPONSIBILITIES;

This does not set out every responsibility but provides an overview of the main areas of responsibility.

• Monitor appropriate system work records to ensure that all work is progressed to meet challenging productivity targets.
• Monitor of individual performance, quality and productivity.
• Ensure that the workload is equitably distributed within the team.
• Effectively schedule, and manage, all breaks to ensure that the Team is adequately resourced at all times.
• Management of holiday and absence in the team.
• Act upon issues concerning performance, time-keeping, absence and holidays promptly and appropriately.
• Update the team with changes in procedures.
• Facilitate regular team meetings. Conduct return to work interviews when Team members return to work following an absence.
• Conduct all 12 week reviews for new Team Members and monthly one to one review meetings for all Team Members.
• Ensure that Personal Development Plans for all Team Members are developed, acted upon, maintained and reviewed.
• Liaise with the departmental manager and in turn the Coach Trainer to ensure that all team members receive on-going coaching, training and development.
• Be involved in the resolution of discipline/grievance/performance issues in line with company policies.
• Respond to client/service queries or complaints at the initial stages in line with the internal complaints procedure, maintain a complete and accurate file and submit reports as required in a timely fashion.
• Understand all aspects of the process and where appropriate undertake tasks within the process


Personal Qualities:

The following skills are essential:
• Ability to meet tight deadlines and targets & work under pressure.
• Good team player, but, also ability to work on own initiative.
• Good attention to detail.
• Good communication and customer service skills.
• Good organisational skills.
• Good data input skills.
• Experience of working in a high volume environment.
• Previous management experience, or experience of supervision/development of staff
• Previous experience within Mailroom and/or Document Services
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