This position is no longer open for applications

We are searching for you who want to work in an exciting role in Abbott’s Customer Service, Stockholm. The employment is a fixed-term employment of 12 months with the chance of extension. Do you have a high level of service and have experience working as customer support? If so, we'd love to get in touch with you!

Job Description

• Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints.
• Compliant with internal processes and procedures and with the applicable legislation.
• Manage all daily activities in customer service independently.

Front office activities:

• Receive & process orders for all customers which are received by telephone.
• Handle customer complaints and perform investigations.
• Follow up on pricing discrepancies with Customer Service management/Tender department/division manager/sales manager.
• Issue required credit notes for returns and complaints within the official procedural deadlines.
• Maintain daily contact with company approved couriers, for regular pick-up and delivery timetable, investigation of claims and follow-up for emergency.
• Organizing return shipments.
• PER processing and follow up in collaboration with sales reps.
• Responsible for PER handling in line with quality guide lines.

Back office activities:

• Receive & process orders for all customers which are received by e-mail, fax or post.
• Follow procedures related to the receiving, checking and creation of the sales orders/invoices.
• Production of relevant paperwork i.e. packing lists, proforma invoices and credit notes
• Perform and execute all invoicing in a timely and precise manner incl. responsibility for electronic invoicing.
• Daily control of invoices issued by the system, checking all orders have been invoiced.
• Issue required credit notes for cross-charges, rebates and price corrections within the official procedural deadlines.
• Follow up on backorders.
• Master Data Maintenance (customer, materials, prices).
• Actively participate in any required product tracking research when required.
• Support quality and sales department in FSCA (Field Safety Corrective Action) implementation.

General activities:

• Consignment and warehouse count (organization, reconciliation and follow-up).
• Provide hands on training to new customer service employees on customer service related activities.
• Contact person for some approved suppliers/know the terms and keep others informed, responsible for updating approved supplier log (if applicable)

Your preferred background:

• An education at Bachelor level, combined with experience in Customer Experience positions.
• Fluent in both Swedish as well as English.
• Experience in SAP or other ERP Systems is beneficial.

Contact details:
In this recruitment process Abbott will collaborate with Manpower

You apply for the role by the application link. As the selection will take place continuously, is it important that you submit your application as soon as possible. We only accept applications on this route. The role may be filled before the closing date. For more information, please contact the responsible recruitment consultant Maria Stenbäck at maria.stenback@manpower.se or 08-736 19 04.

Apply now for this fantastic opportunity with Abbott!