Customer Insight Officer
Location: Hammersmith and Fulham, London, England
Salary: GBP34903 - GBP37650 per annum + bens
Role: Customer Insight Officer (12 months fixed term contract)
Salary: £34,903 to £37,650 + benefits
Hours: 36 hours per week, Mon-Fri between 8am-8pm
CCA Recruitment are delighted to be partnering with the London Borough of Hammersmith and Fulham to deliver recruitment for their new contact centre set up. LBHF are bringing their contact centre under direct control of the council to be able to make quicker and better changes to enhance customer service.
Do you have experience of undertaking research and analysis in a customer focused environment?
Do you have experience of using customer insight to shape services and identify service improvements?
Do you have experience of undertaking focus groups?
Do you have Experience of designing and running surveys?
Do you have Experience of presenting complex statistical data to operational managers?
As the Customer Insight officer for London Borough of Hammersmith and Fulham, your goal is to champion the voice of customers by ensuring their needs and wants are understood and use the information we already have, to help the housing department understand their customers and how best to deliver excellent services to them.
You will also focus on putting systems in place to collect data to fill gaps in understanding, analyse the existing and collected data to produce information in an accessible and actionable format. This will help support managers in making evidence based decisions when developing and improving their services and record the impact of using customer insight to shape and develop services.
Duties of the Customer insight officer
If the vacancy sounds of interest or you feel you have any further questions, Please feel free to get in touch.
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