This position is no longer open for applications

The HT Group is partnering with an awesome tech company in Southwest Austin to find Bilingual Technical Support Representatives. Come join a fast-growing tech company! This position is temp.

Southwest Austin

$15/hr

ASAP START

Part-time

MWF: 1:00 pm – 5:00 pm

Tues/Th: 9:00 am – 12:00 pm

Responsibilities:

· Responds to all inbound questions from customers via email and telephone.

· Ensure highest level of customer service is always given.

· Analyze processes and initiatives to anticipate potential customer service issues.

· Monitor processes and user behavior and recommend solutions to improve the user experience.

· Build, maintain and expand strong relationships

· Work collaboratively with internal teams

· Special projects and other duties will be assigned as needed.

Qualifications:

• Salesforce Customer Relationship Management (CRM) experience required.

• 1-3 years’ experience providing customer and technical service support.

• Bilingual in English and Spanish.

• Experience working with community banks and credit unions is preferred.

• Experience in similar roles with a fast-growing small business marketing or rewards program a plus.

• Exceptional phone, written, and interpersonal skills.

• Thrives in a high-tech, fast-paced, team-oriented environment.

• Enthusiasm, positive attitude, self-motivation, and strong work ethic.

• Organizational skills and attention to detail, as well as experience in change management and project management experience, are crucial.

Must have excellent analytical and problem-solving skills.