Consumer Care Representative/ Work from Home
Los Ranchos de Albuquerque, New Mexico
Consumer Care Representative/ Work from Home - You offer your unique skills and experiences. And Manpower offers something unique for you. We'r ... more
Consumer Care Representative/ Work from Home - You offer your unique skills and experiences. And Manpower offers something unique for you. We're the place for talented individuals who want to do things differently, get ahead and establish a lifelong career.We are currently recruiting for a Consumer Care Representative/ Work from Home to work at a great company located in Albuquerque, NM. This is a direct hire opportunity. For immediate consideration for this opportunity, please call 505-998-6200 or apply directly at www.manpower-nm.com.
Responsibilities include:
- Provide a frictionless and delightful consumer experience by engaging with the consumer through various channels, including phone/email/chat/social media, with accurate, timely and professional responses/resolutions.
- Being flexible and adaptable are essential to this role. The primary responsibility is to support the department in achieving service level goals. As a contact center, our primary contacts are via consumer phone calls, thus the individual should understand what it means to be in the appropriate call state and to adhere to their given schedule. This includes alternating between tasks as assigned.
- Possess general knowledge of department's processes and procedures as it relates to consumer inquiries, including product use and care information, reviewing and processing warranty claims and returns, triaging and diagnosing issues with electromechanical products, determining part(s) needed for resolution, and scheduling service visits.
- Drive quality interactions and resolutions for consumers, eliminating the need for multiple, unnecessary contacts.
- Collaborate with external partners and departments with a sense of urgency regarding inquiries such as shipping, delivery, invoicing, and pricing, and providing timely communication back to the consumer.
- Hold themselves accountable for each consumer contact, striving for first contact resolution, taking ownership of the consumer experience through diligent collaboration with the appropriate parties and providing timely and accurate communication back to the consumer in situations where first contact resolution is not possible.
- Attendance is an essential duty of this role.
Qualifications:
- Ability to multi-task while navigating through multiple systems
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Ability to maintain a professional demeanor at all times
- Ability to manage multiple tasks, contact types and de-escalate calls
- Demonstrate reliability
- Ability to work independently and make informed decisions
- College Degree preferred, but not required
- 3-5 years of Call Center/Customer Service experience
- Must be able to complete the Home Office Safety Checklist and Information Technology
Apply Now!
