Helpdesk Technician Tier 1 (BBBH639) Hilliard, Ohio
Summary: Provide technical assistance to computer system users. Specialists are responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location. Education/Experience. Associates degree in computer related field or equivalent training required. Entry level to 2 years experience required. Skills and Competencies: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Ability to work independently and manage one?s time. Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software. Major Job Duties and Responsibilities: Answer user inquiries regarding computer software or hardware operation to resolve problems. Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
This position is a tier 1 support for internal, homegrown systems; Basic help desk and troubleshooting experience with Windows products is required; want someone who is eager to work hard and learn; supporting 100 users; volume isn't tremendously high; maybe 10 calls/day. We need to augment and help the programmers who have been doing this role.
Bross Group is a premier IT Consulting and Staffing firm dedicated to providing the best quality solutions for acquiring and managing technical talent.
Bross Group offers four primary services: Consulting, Managed Services, Staff Augmentation, and Direct Placement. We specialize in assisting clients in multiple industries in their quest to optimize their investments in Human Capital and IT infrastructure. www.brossgroup.com
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.