Implementation/Support Engineer (BBBH651) Aurora, Colorado

Salary: USD45000 - USD45000 per year


POSITION TITLE: Implementation and Support Consultant

The company specializes in developing, marketing, and supporting software applications.

1. PURPOSE OF POSITION:

� Provide a superior level of technical support with a positive and confident approach in a help desk and general support environment

� Support our proprietary software applications, from basic functional user help queries, to handling technical issues (integration, database, IIS, windows or network issues, etc)

2. CORE RESPONSIBILITIES:

� Carry out support activities via telephone, email, and remote connections

� Enter inquiries and updates into CRM system & development database

� Track and advise about chargeable work completed

� Follow escalation management process

� Proactively ask questions and seek assistance when needed

� Document new procedures learned

� Share knowledge with colleagues

� Bring ideas to the table

3. REQUIRED SKILLS/QUALIFICATIONS/COMPETENCIES

� Exhibit vibrant, enthusiastic, and result-driven qualities

� Be customer-focused at all times

� Demonstrate ability to establish an excellent relationships with customers

� Manage telephone calls with confidence, and provide helpful assistance

� Possess great oral and written communication skills

� Demonstrate ability to think logically and analytically in a problem-solving environment

� Manage multiple projects and customers

� Exhibit great organizational skills and take pride in your work

� Ability to prioritize your activities

� Work effectively in a team environment and/or work independently

� Take initiative in all aspects of your work

� Accept responsibility

� Show commitment and dedication to work within deadlines.

4. DESIRED SKILLS/QUALIFICATIONS/COMPETENCIES

� Experience with University or College Housing, Residence Life, or Student accommodation/reservations systems

� Experience working within a remote computing environment (VPNs, RDP, PCAnywhere)

� Working knowledge of Active Directory

� Working knowledge of SQL

� College degree

� Minimum of 2 years previous experience

Bross Group is a premier IT Consulting and Staffing firm dedicated to providing the best quality solutions for acquiring and managing technical talent. 

Bross Group offers four primary services: Consulting, Managed Services, Staff Augmentation, and Direct Placement.  We specialize in assisting clients in multiple industries in their quest to optimize their investments in Human Capital and IT infrastructure.  www.brossgroup.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply.  We are unable to sponsor H1b candidates at this time.