Program Coordinator-Staffing (PPO07-12) Chesterbrook, Pennsylvania
IT'S MORE THAN A JOB! KellyOCG, a division of Kelly Services is looking for an individual who has the ability to act as a Program Coordinator for various OCG Support Services including PPO and the Shared Services Center.
This position calls for a wide skill-set in customer service. It may include project work that requires creating and revising current policies/procedures, researching and analyzing payroll-related information, and handling escalated customer-specific issues. The person in this role will also be responsible for process-improvements, creating work instructions and for developing solutions in our case-management tool. This position serves as the main point-of-contact for our customer-assigned temporary employees.
Kelly OCG Site Coordinator Job Tasks
•Check assignment log regularly for trainings in process
•Receive reimbursement form and training paperwork from Temporary Employees
o Follow up with Temporary Employees within 4 business hours to obtain any missing or incomplete information
o Upload training paperwork to Customer’s website
o Track received training paperwork on training assignment sheet
o Follow up with Temporary Employees to obtain outstanding training paperwork as needed
o Verify reimbursement amount and expenses
Follow up with the Temporary Employee’s Manager (within 4 business hours) as needed for approval if amounts exceed maximum limits
o Submit reimbursements weekly
•Provide customer support to Temporary Employees pertaining to payroll, tax, and travel expense questions/concerns
•Maintain an excel database to track statuses of Temporary Employees’ activities; for example:
o Assignment location
o Outstanding time sheets
o Outstanding expenses
•Maintain Temporary Employees’ HR files
•Generate payroll and expense reporting/trending upon request
•Notify Managers of Temporary Employees who routinely fail to submit all required paperwork
• Minimum Education Required: High School Diploma or equivalent
• Minimum Years Experience required: 4 + years in business- coordinator, administrative assistant, analysts, project specialist
• Strong communication skills- written and verbal
• Ability to be proactive and anticipate the needs within the specific area of service
• Ability to multi-task
• Ability to identify opportunities for process improvements and make recommendations on process and procedures that are more efficient
• Analytical ability- research and resolve issues using data
• Organized and detail oriented
• Proficient in MS Office (Word, Excel, PowerPoint)
We are authentic, the industry founder. We believe in relationships, not transactions. We value teamwork, realizing that we are stronger together than as individuals. It has always been about being the best and doing the right thing. We foster an inclusive environment where people are engaged and succeed. We create a world of opportunities for those with varied talents and a drive to excel. When our people succeed, we succeed.
Kelly Services is an equal opportunity employer committed to employing a diverse workforce.