Customer Service Representative (Technical) (23039) Calgary, Canada

One of the largest oilfield services companies, Weatherford operates in more than 100 countries and employs more than 50,000 people worldwide. With a product and service portfolio that spans the life cycle of a well— drilling, evaluation, completion, production and intervention— and a robust research and development effort, we are well positioned to meet the ever-evolving needs of the oil and gas industry. Turn to Weatherford for attentive service and Tactical Technology™ designed to maximize the value of your oil and gas assets. The change will do you goodSM

Weatherford’s Iron Derrickman® pipe-handling systems mechanize the process of lifting and moving stands of drillpipe and collars from hole center to programmed coordinates in the racking board. These tools offer a significant improvement in safety and productivity by eliminating the human derrickman position and moving floor hands out of harm’s way. Mechanizing the pipe racking process improves efficiency and operating consistency. The system marks a major advancement in hands-free handling of tubulars on double and triple rigs.
   
The Customer Service Representative is responsible for production of timely/accurate quotations and order entry and follow-up with internal departments to ensure that customer expectations are met.  The incumbent will analyse customer service challenges and implement solutions.

DUTIES

  •     Qualify customer’s parts purchasing requirements
  •     Generate and check quotations and sales orders using JD Edwards Sales Order module
  •     Coordinates activities of workers engaged in customer service activities
  •     Service existing customer accounts; obtain and fulfil orders in the most efficient time possible
  •     Produce and manage all process’s related to sales of parts items from quotation to final invoicing
  •     Quote and invoice Capital Equipment on behalf of Sales department
  •     Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
  •     Liaise with internal departments to resolve customer issues
  •     Build positive and productive relationships with clients, both inter-company and 3rd party
  •     Focus sales efforts by studying existing and potential volume of parts sales
  •     Manage all communication and documentation in designated Client and Management folders
  •     Know and understand Weatherford Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions
  •     Support management in preparation for meetings and presentations
  •     File all documentation (hard copies and electronically)

   
SKILLS

  •     Experience at working both independently and in a team-oriented, collaborative environment
  •     Ability to shift priorities, demands and timelines
  •     Responsiveness to project adjustments
  •     Flexible during times of change
  •     Fluent in all Microsoft programs
  •     Excellent organizational and time management skills
  •     Customer Service minded
  •     Communications, customer-service and problem-solving skills are mandatory
  •     Minimum 5 years office / administration experience


Weatherford offers a competitive compensation and benefits upon hire; including 3 weeks vacation to start, RRSP matching, a health spending account and opportunities for on-going training and career development.

To apply, please click here