Customer Service Rep (Dispatcher) (22565) Dickinson, North Dakota

One of the largest oilfield services companies, Weatherford operates in more than 100 countries and employs more than 50,000 people worldwide. With a product and service portfolio that spans the life cycle of a well— drilling, evaluation, completion, production and intervention— and a robust research and development effort, we are well positioned to meet the ever-evolving needs of the oil and gas industry.

Under direct supervision and by following established procedures, provides customer service through processing routine customer orders, prepares equipment/tools for shipping, arrange transportation of goods purchased by both internal and external customers, and process all related documents related to servicing customers (i.e.:  purchase orders, invoices, shipping, delivery receipts, etc).


  •     Accept orders from internal and external customers for products and services via the telephone
  •     Arrange and coordinate transportation of equipment/tools to and from shop/suppliers and the customer location or job site some of which may include selecting alternate modes of transportation
  •     May offer recommendations of products or service to fill customer job orders
  •     May have some responsibility for maintaining inventory and delivery records
  •     May physically fill customer orders for equipment/tools by selecting items from shop's inventory and allocate them for shipping
  •     May verify asset repairs and perform visual inspections of incoming and outgoing equipment/tools
  •     Verify asset and repairs, performs visual inspections
  •     May dispatch personnel with supervision
  •     May offer additional products or services with supervision


  •     High school diploma or equivalent
  •     Entry level position typically requires 2 yrs or less related product line or customer service experience
  •     Basic keyboarding skill
  •     Basic skill level in Microsoft Office applications
  •     Good verbal and written communication skills
  •     Working knowledge of single or multiple product lines
  •     Knowledgeable of Weatherford's operating policies, procedures, and processes
  •     Must be able to work weekends and on an on-call basis
  •     JD Edwards experience preferred
  •     Transportation and Logistics experience preferred
  •     Must be able to lift up to 50 lbs with carrying of up to 25 lbs