Lab Manager (Windows 7, re-imaging) (1001- Lab Manager) Austin, Texas

Salary: USD15 - USD17 per hour

Company
We deliver multi-source intelligence (multi-INT), geospatial analysis and custom intelligence solutions. We are at the forefront of technology innovation, providing advancements in the multi-source and geospatial intelligence fields. We are delivering mission-critical understanding to intelligence analysts everywhere. Whether pre-packaged or tailored to customer requirements, our solutions incorporate multi-functional, industry-leading technologies.

 

Job
We are seeking a 6+ month contract Lab Manager to provide O/S image management and IT support for Engineering Labs centered around the creation/conversion of specific customer images (both physical and virtual) to our Dell based hardware of VMware images.  You will also manage Help Desk tickets and phone activity, providing strong customer service and effective dissemination of problem resolution or problem escalation.

 

Duties

• Front line phone support

• Tier1 help desk ticket resolution

• General IT support for Engineering Lab users

• PC Imaging (Acronis):

• Desktop Image deployment

• New desktop Image creation

• Desktop image capture/cloning

• Workstation P2V/V2P (VMWare)

• Desirable:

• Application support for software development tools (MS Visual Studio 6.0, 2005, 2008, 2010)

• Network administration (VLANS, DNS, DHCP)

• Exchange/AD/Group Policy administration

• ESX/Hyper-V administration

 

Secondary Job Duties:

• Password unlocks & resets (AD)

• Desktop image/build deployment (SCCM build process)

• Basic Win7 & XP OS support

• MS Office Support

• Asset and inventory management (Workstations, phones, accessories)

• Shipping and receiving support for remote sites