Windows Remote Support (1001-Windows Support) Austin, Texas

Salary: USD35000 - USD45000 per year

Company

Texas-based leader in the security systems industry with a growing base of enterprise-level customers and a reputation for providing quality network based physical security products and services. We provide enterprise level network based physical security solutions to its clients throughout Texas. With offices in Dallas, Houston and Austin, we offer innovative technical solutions with the latest in video surveillance, access control, and alarm technologies coupled with advanced support services.

Benefits

  • Health, Dental & Vision insurance
  • 401K with matching contributions
  • Paid Time Off
  • Paid Holidays

Job

Phone Support and Remote Service Technician

  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.
  • Documents, tracks and monitors the problem to ensure a timely resolution.

Requirements

  • Experience with Windows Server monitoring and remote support as well as diagnosing issues with common network services.  
  • Strong organizational skills and be accustomed to entering and updating work performed in a ticket tracking systems.