Computer Operator I (BBBH5611) Albany, New York

Tailwind Associates, an EOE, has an opportunity for a

Computer Operator 1 in Albany, NY


The Computer Operator 1 is responsible for monitoring multi-platform batch data processing and responding quickly and appropriately to any failed process. The Computer Operator 1 will also monitor systems and applications using the IBM Tivoli monitoring tool and respond immediately to all alerts. Will take ownership of the production environment by performing initial troubleshooting of issues. Investigate previous occurrences of such issues. Refer to incident tracking records, scheduler documentation and Operations runbook procedures to assist in handling these problems prior to engaging on-call support. When needed, coordinate activities, including meetings and conference calls, with appropriate staff to work production issues. If support is engaged, retain ownership to see the issue to resolution. He/she is also responsible for sending communications to keep staff informed of the progress of outstanding issues. Occasional overtime, Holiday and off-shift work is required as a condition of the job.


Qualifications Requirements


Education & Training


High School diploma or GED required. Associates degree in Computer Science or related field preferred.

Skills & Abilities

· Working knowledge of UNIX operating system required.

· Working knowledge of IBM Tivoli monitoring system and Tidal Enterprise scheduler preferred.

· Working knowledge of MS-DOS, MS-Windows and Windows XP preferred.

· Working knowledge of Macess Imaging System preferred.

· Ability to effectively communicate on a verbal and written basis with internal and external customers required.

· Ability to lift or move a minimum of 30lbs. is required.


Minimum one (1) year data processing experience or comparable technical training required.

More information about Tailwind Associates can be found at

Tailwind Associates is proud to be an equal opportunity employer.