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Production Support

Job Description:

Production Support Summary:

Signature Consultants has an opportunity for a Production Support role.  Our client is seeking a junior - mid level production support consultant to respond to and resolve business queries for Counterparty Credit Risk space.  The candidate will manage user query mailbox effectively, understand the scope of team's work and ensure timely and appropriate response is provided for all user queries.

Responsibilities:

  • Utilize important framework tools such as ITSM, JIRA, ITRS, etc. for both making updates and producing reports
  • Incident management - provide timely and accurate user notifications as well as management escalations when needed
  • Documentation and knowledge management
  • Follow up and coordinate resolutions with various development teams
  • Assist with metrics reporting
  • Coordinate and perform Business Continuity testing and related paperwork.
  • Organize and run meetings independently for issue resolution
  • Identify scope for automation to reduce manual, repeating tasks

Qualifications:

  • 5+ years of Production Support experience
  • Strong SQL Knowledge
  • Strong UNIX / LINUX knowledge
  • Knowledge of Software Development Life Cycle
  • Working knowledge of ITIL
  • Strong verbal and written communication skills
  • Excellent project and time management skills
  • Ability to work in a multi-regional team

Preferred Skills:

  • Financial industry experience
  • Knowledge of Counterparty Credit Risk
  • Python
  • Agile methodology

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the eighth consecutive year, Signature was voted as one of the “Best Staffing Firms to Work For” and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 26 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients’ technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com. 

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