Implementation Specialist

Job Description:

Implementation Specialist Summary:

Signature Consultants is seeking an Implementation Specialist to be responsible for configuring, delivering and supporting high quality product-based client software applications. The Implementation Specialist role is one of trusted advisor and active contributor to the success of client engagements through product knowledge, with the position being an integral part of our relationship with our clients and the results produced directly impact the value realized by the customer and the ultimate success of that relationship.

Responsibilities:

• Quickly become a subject-matter expert (SME) of our proprietary product through formal training and experience gained from setting up, configuring, delivering and supporting product-based client implementations.
• Play a key role in developing strong client relationships to become a trusted advisor to client IT and Marketing stakeholders and exceed expectations of value delivered.
• Using client business requirements and product documentation, work with the Business Analyst team in validating functional requirements.
• Using our proprietary web-based tool, to create basic program foundational elements such as rules, point and event types, products/rewards, tiers and all other required artifacts.
• Create the development instance of the required websites and perform all necessary configuration of the Portal that does not involve programming.
• Create the development instance and perform all basic, non-programming related configuration of the standard API.
• Perform all configuration of batch integration processors that do not require programming.
• Work with Project Management team in completing deliverables, meeting milestones and ensuring technical validity of the proposed solution.
• Work with the Product Management team to channel client feedback and solutions into future releases of the product suite.

Required Experience and Skills:

• Bachelor’s degree in a technology-related field
• A solid grasp of reading/writing Extensible Markup Language (XML).
• Proficient with reading/writing database queries using T-SQL and/or PL/SQL.
• Demonstrated ability to work effectively within a team across an engagement-wide scope of work.
• Demonstrated client relationship and interpersonal skills.
• Excellent organizational, analytical, and problem solving skills.
• Competent with packaged application software implementation practices.
• Strong to expert skills in data modeling/analysis/manipulation.
• A proven track record of meeting with client management as the subject matter expert.
• Ability to quickly comprehend complex systems in order to streamline the underlying processes into the solution.
• Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance.

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the seventh consecutive year, Signature was voted as one of the “Best Staffing Firms to Work For” and is now the 15th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 25 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients’ technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com.