Service Representative (8033BR) Cleveland, Ohio
New York Life Investments Group's Retail Annuity Services department seeks professionals for its Cleveland office. The service representative provides service to brokers, bank representatives and clients on New York Life fixed and variable annuity products with responsibilities to include: • Within regulatory guidelines, process routine and complex financial and non-financial activity on client accounts with both expediency and accuracy. • This includes analyzing and processing a wide range of service requests for contract holders, such as cash value calculations, surrenders and other redemptions, and contract changes. • Assist contract owners, outside broker/dealers, bank representatives and third party marketers in the resolution of administrative issues. • Provide sales desk and producers with annuitization illustrations. • Initiate wire transfers. • Advise brokers, bank representatives, and contract holders and their representatives on contract provisions and related laws, regulatory requirements, and company procedures. • Respond to general written and oral inquiries concerning annuity product features and administrative procedures. • Provide backup support on 800 toll free line as needed.
• A minimum of a bachelor’s degree or relevant work experience. • Excellent oral and written communication skills. • Strong knowledge of variable and fixed annuities and their regulations. • PC literacy and the ability to work in a team environment with flexible parameters. • Good organizational skills.