Sales Engineer - Cox Business (44887) Wichita, Kansas
Cox Business is growing rapidly! Join a goal-driven, sales organization with pressure to grow revenue quickly. The Sales Engineer I (Retail) is responsible for consulting with and supporting the sales team and network operations in selling basic telephony, data, video, wireless and internet bandwidth solutions to prospective and existing business customers. With the majority of time spent with and supporting existing customer, this position educates and consults with customers about how to select and use Cox services effectively, in addition to ensuring that Cox sells and delivers applications that best meet customer needs.
Reporting to Manager of Sales Engineering, the Sales Engineer I guides sales opportunities through coordinating technical aspects of service delivery with other members of the sales team, Product Management teams, and Network Operations/Commercial Engineering. Cox Business is looking for an Engineer with the ability to build effective relationships across the organization and strong reasoning skills to help identify, develop, and implement new products.
Design how the customers network fits with Cox network architecture. Partner with Network Ops/Commercial Engineering to ensure that design and specifications meet customer needs and to ensure network availability/serviceability before orders are finalized
Drive business growth through developing and delivering technical presentations to internal/external groups as needed
Ensure a smooth and consistent customer installation experience by providing technical assistance to customers, other members of the Sales team, and Project Managers to coordinate cutovers to Cox services
Monitor network, traffic, and trunk utilization and make recommendations to ensure optimization of customers voice and data network and identify opportunities for upselling
Sales Team Support
Serve as the technical subject matter expert in support of the sales organization. Support may include attending sales calls, explaining why Coxs proposed solution is the right one and negotiating technical aspects of the proposal
Coordinate internal technical resources necessary to develop sales proposals and sales presentations (e.g., data ops, equipment vendors) on complex, high-end solutions
Meet with prospective and existing customers and with other members of the sales team to collect and analyze information required to assess customers communication needs in detail
Partner with other members of the Sales team and with customers and vendors to develop Cox Business proposals and associated technical specifications, as needed to ensure their technical integrity
Collaborate with product managers and Network Ops/ Commercial Engineering as an active member of product rollout teams to ensure the sales team's understanding of new products and to provide technical feedback to the product team, as appropriate
Build Customer Relationships
Cultivate consulting relationships with customers, forming relationships at multiple levels to provide appropriate solutions and develop future business opportunities
Maintain in-depth knowledge of customers business and changing technical needs. Educate customers by meeting as needed to review their accounts and business needs
1 year telecommunications (telephony, data, and video) experience
Valid drivers license, good driving record, reliable transportation
6 months work experience using Windows-based PCs, Microsoft Office
High school graduate, GED or equivalent work experience
18 years of age or older
Eligibility to work in the United States
3 years telecommunications (telephony, data, and video) experience
Completion of Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP) programs or the equivalent
Cox Communications values employees as our most important resource. We invest in the success of employees and their families by offering a variety of benefits programs. A few selected benefits include:
YourWealth: 401K plan and pension plan
YourHealth: medical, dental, vision, prescription drug, long-term disability and flexible healthcare spending accounts
YourLiving: short-term disability, personal leave, adoption assistance and long-term care insurance
YourCareer: mentoring and training opportunities
About the Company
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and wireless services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves more than 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising.
Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For seven years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; for five years, Cox has ranked among DiversityInc's Top 50 Companies for Diversity, and the company holds a perfect score in the Human Rights Campaign's Corporate Equality Index. Cox is an equal opportunity employer. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.
How To Apply