ServiceNow Admin

Job Description:

ServiceNow Admin Summary:

Our client is seeking a ServiceNow Systems Administrator to provide day-to-day support, coordination and oversight for the ServiceNow platform, as part out their ServiceNow Platform Team.  In this role the candidate will be responsible to drive resolution of all reported ServiceNow incidents as a subject matter expert and in collaboration with other team members; maintaining customer communication until closure.

Responsibilities:

• Build and maintain a Known Error database and institute its usage and maintenance across the team
• Monitor system stability and performance metrics to prevent service degradation and interruption
• Execute operational and maintenance procedures to ensure consistent service and standards compliance
• Maintain and improve system and procedural documentation and develop automation for manual processes
• Contribute to the continuous improvement of services and practices in collaboration with the IT Service
• Management Platform team and customers
• Assist in upgrading the Servicenow Platform following system upgrade project plans performing testing and validation Share release notes and walks users through enhancements
• Adheres to change management principles, policies, and procedures

Qualifications:

• 2+ years’ experience as a ServiceNow system administrator for IT Service Management and/or IT Operations Management
• Well-versed in monitoring techniques system interfaces
• Comfortable managing critical situations within teams
• Extensive experience in customer expectation management
• Strong enterprise IT acumen
• Passionate about efficiency and quality Innovative in approach to solutions
• Cautious about production changes and their impact

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the eighth consecutive year, Signature was voted as one of the “Best Staffing Firms to Work For” and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 26 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients’ technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com.