Application Production Support Analyst

Job Description:

Application Production Support Analyst Summary:

Signature Consultants has an opportunity for an Application Production Support Analyst.  The candidate must have the ability to quickly and independently develop expertise, this is a highly valued attribute of the Application Production Support Analyst.

Responsibilities:

• First point of contact for business requests and reported impact (Business facing)
• Monitoring and alerting of critical trading system environments (Core)
• Release implementation and post-release testing (Core)
• Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts
• Troubleshooting of complex systems issues
• Proactive identification and resolution of problem hotspots
• Development of tools and driving efficiency/stability improvements
• Accurate tracking of support effort to enable effective management reporting
• Enforcement of change management policy 

Qualifications:

• Ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
• An independent sense of motivation to continuously improve themselves and their environment
• An intuitive problem solving ability which leads to solution alternatives that reflect the analyst’s diverse foundation of knowledge, skills and experiences
• The confidence, focus, and adaptable communication style required to effectively coordinate restoration efforts for high-impact technology incidents

Technical Skills:

• Operating systems: Solaris, Linux, Windows
• Scripting languages: Unix Shell, Perl, Python
• SQL (Intermediate level: multi-table joins, grouping results, etc.)
• Grid computing and batch management
• Well-rounded understanding of infrastructure disciplines (network, server, storage, messaging)

Business Expertise:

• Product knowledge – Fixed Income, Currencies, Commodities, Credit, Mortgage-backed Securities, Interest Rate Derivatives
• Electronic trading and exchange connective
• Market data distribution
• Risk delivery

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the seventh consecutive year, Signature was voted as one of the “Best Staffing Firms to Work For” and is now the 15th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 25 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients’ technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com.