Application Production Support

Job Description:

Application Production Support Summary:

Signature Consultants is seeking an Application Production Support for an opportunity in Chicago, IL. The Application Production Support will join the FICC technology department, which develops and supports technology solutions for Fixed Income, Currencies, Commodities, Credit Derivatives, and Mortgage businesses. Our client is looking for a candidate that is a dynamic problem solver that can work in a high-pressure trading environment that demands strong global partnerships. He or she should have well developed technical and financial expertise, and a strict adherence to process guidelines. Those authorized to work in the U.S. are encouraged to apply.

Responsibilities:

• First point of contact for business requests and reported impact (Business facing)
• Monitor and alert critical trading system environments (Core)
• Release implementation and post-release testing (Core)
• Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts (All)
• Troubleshooting of complex systems issues (All)
• Proactive identification and resolution of problem hotspots (All)
• Development of tools and driving efficiency/stability improvements (All)
• Accurate tracking of support effort to enable effective management reporting (All)
• Enforcement of change management policy (All)

Requirements:

• The ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
• An independent sense of motivation to continuously improve themselves and their environment
• An intuitive problem solving ability which leads to solution alternatives that reflect the analyst’s diverse foundation of knowledge, skills and experiences
• The confidence, focus, and adaptable communication style required to effectively coordinate restoration efforts for high-impact technology incidents
• Operating systems: Solaris, Linux, Windows
• Scripting languages: Unix Shell, Perl, Python
• SQL (Intermediate level: multi-table joins, grouping results, etc...)
• Grid computing and batch management
• Well rounded understanding of infrastructure disciplines (network, server, storage, messaging)
• Product knowledge – Fixed Income, Currencies, Commodities, Credit, Mortgage-backed Securities, Interest Rate Derivatives
• Electronic trading and exchange connectivity
• Market data distribution
• Risk delivery

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the seventh consecutive year, Signature was voted as one of the “Best Staffing Firms to Work For” and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 26 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients’ technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com.