Salesforce Administrator

Job Description:

Salesforce Administrator Summary:

Signature Consultants is seeking a Salesforce Administrator for a Contract to Hire W2 OR Direct Hire role in the Chicago, IL area. The Salesforce Team is growing and looking for an experienced Salesforce.com Administrator who is well versed in business analysis, technical requirements, system configuration, change/release management, and user support. This is a great opportunity to learn and implement Salesforce’s latest applications (Billing & CPQ, Communities and Wave), which will modernize our service and sales operations. U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer will be considered.

Responsibilities:

• Work with Stakeholders and Business Leaders to identify and deliver new capabilities and efficiencies, as well as prioritize backlog
• Provide ongoing support and training for complex business processes; identify pain points and deliver continuous improvements
• Ensure assigned projects and tasks are delivered on time, meet the specified requirements, are of high quality, and follow group best practices
• Track work progress/status; identify risks and constraints, escalate issues as necessary
• Manages operational aspects of Saleforce.com with a focus on system configuration, standardization, data integration, data quality, and technical issue resolution
• Participates in and provides Salesforce.com expertise/best practices to large cross-functional projects
• Identifies business problems and delivers solutions that meet organizational needs
• Collaborates with peers, stakeholders, and consultants on complex work; leads Team, cross-functional, and Design/Code Review meetings; provides end-user training as needed
• Monitors inbound support requests, assigning accordingly and completing promptly; identifies and implements new ways to automate common/repeated scenarios
• Participates in formal governance and change/release management processes
• Maintains Project and System documentation
• Performs other related duties as assigned

Education and Experience:

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business Administration or related area
• 3+ years of experience with Salesforce.com Administration
• Salesforce.com Certified Administrator (ADM201) or equivalent experience; Developer, App Builder, Sales Consultant, Service Consultant certifications are a plus
• Experience with Apex, Visualforce, and Javascript is a big plus
• Strong background implementing and supporting Sales and Service cloud; experience with Marketing and Wave Analytics are a plus
• Fluency in core CRM concepts with a strong analytical mindset; self-starter with excellent communication and organizational skills
• Fluency in Microsoft Excel, Microsoft Access, Data Loader, and relational databases
• Experience with CPQ (SteelBrick), ITSM (RemedyForce or another ticketing system, Commissions (Xactly) is also a plus 

About Signature Consultants, LLC

Headquartered in Fort Lauderdale, Florida, Signature Consultants was established in 1997 with a singular focus: to provide clients and consultants with superior staffing solutions. For the seventh consecutive year, Signature was voted as one of the “Best Staffing Firms to Work For” and is now the 14th largest IT staffing firm in the United States (source: Staffing Industry Analysts). With 26 locations throughout North America, Signature annually deploys thousands of consultants to support, run, and manage their clients’ technology needs. Signature offers IT staffing, consulting, managed solutions, and direct placement services. For more information on the company, please visit www.sigconsult.com.