Customer Care Representative (45144) San Diego, California
|Salary:||USD13.69 - USD13.69 per hour|
-Please note that there is a "service to sales" requirement in this position.
-Candidates should be available during call center working hours which are M-F from 8AM to 8PM and Saturdays from 8AM - 5PM.
Job Title: Customer Care Representative (Account Services/Call Center) Cox Communications
Full/Part Time: Full-Time
**We offer a full benefits package from the 1st day of hire**
(Benefits include medical & dental (full time positions), drastically discounted cable, telephone and internet services, tuition reimbursement, 401K, pension plan, employee referral bonus, 3 weeks of PTO and much, much more!)
Cox Communications is looking for passionate customer-focused representatives to respond to customer questions, problems, and requests regarding account balances, service additions, billings/payments, or other general or account-related services while at the same time educating the customer and promoting Cox services.
Reporting to the Call Center Supervisor, the Customer Care Representative is part of a supportive, service-oriented team that takes incoming account-related calls from residential customers for video, telephone, high-speed internet service or wireless service. Representative serves as a trusted provider to Cox customers through providing a seamless and consistent customer experience. The Customer Care representative also helps grow the company through capturing opportunities to offer additional or upgraded services to customers as available.
Promote Quality Customer Experience
Work in a call center environment providing excellent customer care by greeting customers, asking questions and actively listening to customers to understand their needs or requests
Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments
Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments
Determine the appropriate answer, response, or solution by interpreting relevant information in light of the customers circumstances
Educate customers by explaining bills and Cox policies and procedures concerning prices, billing and service
Perform any necessary calculations pertaining to fees, time periods, or dates
Drive Business Growth
Grow the company through identifying sales lead generation opportunities, promoting Cox services, and offering service contracts. Add contracts as authorized by customers
Provide seamless customer service through partnering with Sales for identified sales leads and Technical Support for customer assistance with non account-related troubleshooting
6 months work experience providing service directly to customers
6 months experience using a computer
16 years of age or older
High school graduate or GED or equivalent work experience
Eligibility to work in the United States
6 months experience working in a position that requires meeting sales goals
Cox Communications values employees as our most important resource. We invest in the success of employees and their families by offering a variety of benefits programs. A few selected benefits include:
YourWealth: 401K plan and pension plan
YourHealth: medical, dental, vision, prescription drug, long-term disability and flexible healthcare spending accounts
YourLiving: short-term disability, personal leave, adoption assistance and long-term care insurance
YourCareer: mentoring and training opportunities
Go to http://ww2.cox.com/aboutus/careers.cox
Click "Main Job Search"
Click "Advanced Job Search Enter 45144 under Job Opening ID
Apply as instructed being sure to include you work history AND the most recent copy of your resume.
About the Company
Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and wireless services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves more than 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and new media advertising.
Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For seven years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; for five years, Cox has ranked among DiversityInc's Top 50 Companies for Diversity, and the company holds a perfect score in the Human Rights Campaign's Corporate Equality Index. Cox is an equal opportunity employer. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.
How To Apply