Customer Service Advisor (vc5267) Scarborough, England
THE POSITION:
Castle Business Support are looking for a part time Customer Service Advisor for a company based in Scarborough within the Education sector. This is a fixed term contract with an immediate start until August 2018.
You will be the first point of contact via telephone, online and visitor enquiries. You will need to provide a prompt, efficient and fair resolution to all customer enquiries.
Responsibilities:
- To provide an excellent responsive customer service to students, staff and external customers.
- To maintain excellent communicative links with college staff, students and external customers.
- To operate the switchboard, answering and transferring calls as appropriate.
- To maintain professional customer relations when dealing with visitors at the reception desk, online enquiries and telephone calls.
- Input accurate data into college systems as appropriate, addressing internal and external enquiries and carrying out related tasks.
- Provide administrative support
- Answer calls within specified corporate guidelines, ensuring calls are transferred where appropriate.
- Respond to written, telephone and in person enquiries received, ensuring defined standards of customer service and security are met.
- Maintain stocks of all marketing materials within public areas.
- Operate an effective and compliant ‘signing in’ system for all visitors.
THE REQUIREMENTS:
- Previous reception and customer service experience
- Ideally previous experience working within the Education sector
- Strong and confident communication skills
- Excellent telephone manner
- Good written and interpersonal skills
- Good organisational and administrative skills
- An ability to form effective working relationships
THE COMPANY:
- Education Sector
- Offer further Education and Higher Education
- Busy and open plan environment
- Free car parking on site
- The business is easily accessible from the main road, public transport links
THE BENEFITS:
- Salary: £15,699
- Reference: VC5267
- Fixed term with an immediate start until August 2018
- Hours: Monday-Friday, 19.5 hrs
- Job Type: Customer Service Advisor
- Closing Date: Friday 23rd February
- Full training provided
- kitchen facilities, tea and coffee available
ABOUT US:
Castle Employment is an award-winning recruitment company based in Scarborough, Leeds and York. With over 50 years of experience we deliver a market leading service building long term relationships with our candidates. We offer an honest, straightforward approach, tailored to deliver exactly what our candidates need.
Castle Employment provides temporary, permanent and contract employment opportunities throughout Yorkshire and the UK. Our highly experienced team of consultants are all specialists within their field of recruitment and have a thorough understanding and knowledge of their roles ensuring that they can deliver a perfect match for your career aspirations.
At Castle Employment Group, we recognise and appreciate the value of high quality candidates – so only right that we reward the people who introduce them to us.
Simply refer a friend to us, and if we find them a temporary or permanent position we will reward you with a shopping voucher to spend on yourself.
CONTACT:
Please contact Jordana Renshaw on 01723 365432 if interested or email your CV to jordana@castle-employment.co.uk