This position is no longer open for applications

THE POSITION:

Castle Business Support are looking for a customer service assistant for our client in the Ryedale area.

This is a temporary role initially with an opportunity to go permanent for the right candidate. You will be working as a member of a small team within a customer services department and will be responsible for ensuring customer's needs and expectations are satisfied.

The role will consist of:

• Handling customer enquiries and complaints, investigating and solving customer's problems.
• Communicating courteously with customers by telephone, email, letter and instant messenger.
• Authorising refunds for customers.
• Ensuring accurate records are kept of communications with customers.
• Keeping up to date with new developments in customer service.
• Liaising with our shops regarding stock queries and measurements.
• Working weekend shifts on a set rota.
• Measuring garments.
• Taking payments for customers.
• Completing returns paperwork.

THE REQUIREMENTS:

• Experience of working within a Customer Service environment.
• Dealing with customers both over the phone and by email.
• Be able to see queries from the customer’s point of view always putting the customer first.
• You will be well organised with excellent communication and IT skills.
• You must have a positive attitude to your work.

THE COMPANY:

• Well established company within the Retail sector
• Malton area

THE BENEFITS:

• Malton area – accessible by public transport, free parking on-site
• Open plan
• Training and support from managers
• Hours: Mon – Fri 9.00-5.30pm and working 22 Saturdays a year 9.00-4.30pm
• Salary: £7.83-8.00 per hour