This position is no longer open for applications

Customer Service Adviser

Customer Service Adviser (BK3370) Scarborough, England

Castle Business Support are looking for a Customer Service Advisor to join our client in the Property and Housing sector based in Scarborough. 

This is a temporary contract where you will receive a wide range of enquiries over the telephone, face to face, by digital methods or any other method by which customers can access services and will need to be able to deal with the enquiries in a pleasant, efficient and professional manner with a customer centric approach.

The right candidate will need to efficiently utilise existing systems and processes in order to provide accurate information to the customers and maintain consistently high levels of answering queries at the first point of contact.

Receive and deal with a range of enquiries by a number of access methods and deal with the enquiry at the first point of contact or where necessary direct enquiries to the appropriate officer, department or other relevant authorities.

  • Receive and action service requests from all customers whilst adhering to the company’s ethos 
  • Ensure that all customers are extended a pleasant, welcoming and professional manner and have their enquiries dealt with effectively and efficiently. 
  • Update inhouse customer contact records, with relevant information. 
  • Provide advice and guidance to customers and ensure that records are accurate and up to date.
  • Process payments through a variety of methods. 

Requirements:

  • Be able to deal sensitively with information and maintain client and departmental confidentiality.
  • To be able to work on your own initiative as well as part of a team.
  • To be able work on several tasks at one time.
  • An ability to use own initiative to prioritise workload.

The Company

  • Yorkshire based company
  • Property and housing sector – well established

 The Benefits:

  • Temporary ongoing contract
  • Open plan office
  • Friendly office environment
  • Scarborough – accessible by bus, train
  • £9.25 per hour
  • Hours: Mon-Fri 8.30am - 5.00pm             

    About us:

CASTLE has been established for 50 years providing expert recruitment solutions to the local and wider Yorkshire areas, we have offices in Scarborough and York with 18 specialised staff building trusted partnerships with their clients and candidates. We run a Refer a Friend scheme with shopping voucher rewards for you when they are placed in work – so please recommend a friend to us!

CONTACT:

 Email your CV to jordana@castle-employment.co.uk or call 01723 365432.

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