Customer Service Advisor (BK3186) Scarborough, England
The Position:
Castle Business Support are looking for Customer Care Advisor’s to support a fast-growing Customer Care Services business in the Scarborough area.
This is a temporary contract for 12 weeks with the opportunity to go permanent for the right candidate.
Due to growth, our client is looking to expand and develop their team with potential opportunities to progress within the business. Full training and support from team leaders will be provided.
Duties will include taking incoming calls, resolving bill queries and disputes and collecting payments.
To be successful in this role you will have a professional telephone manner, be helpful and possess excellent customer service skills.
You will be well presented with strong verbal, IT and written communication skills. Attention to detail as well as speed and accuracy will also be essential for this role.
Duties:
- Handling customer enquiries and complaints, investigating and solving customers' problems
- Communicating courteously with customers by telephone and email
- Ensuring accurate records are kept of communications with customers
- Taking payments for customers
Requirements:
- Previous customer service experience
- Smart and well presented
- Excellent IT and communication skills
- Able to work in a team environment
- Hours: Shifts between Mon - Fri pm – 8pm and Sat 8am – 4pm
The Company
- Customer Care Services sector based in Scarborough
- Friendly fast paced office environment
- Well established
The Benefits:
- Salary: £7.50
- Reference: BK3186
- Temporary to permanent after 12 weeks
- Hours: Shifts between Mon - Fri pm – 8pm and Sat 8am – 4pm
- Job Type: Customer Care Advisor
- Canteen facilities
- Parking available on site
- Rewards, incentives available
- Full training provided, support from team managers, progression within the company
About us:
CASTLE has been established for 50 years providing expert recruitment solutions to the local and wider Yorkshire areas, we have offices in Scarborough and York with 18 specialised staff building trusted partnerships with their clients and candidates. We run a Refer a Friend scheme with shopping voucher rewards for you when they are placed in work – so please recommend a friend to us!
CONTACT:
Email your CV to jordana@castle-employment.co.uk or call 01723 365432.