Customer Service Manager (VC3816) Leeds, England
The Position:
Castle are looking for a Customer Service Manager for our client in the Leeds area, to manage the UK customer service teams and reporting to the European Operations Director. Providing leadership and direction to the customer service supervisors and their teams to ensure that an excellent standard of service is continuously delivered. You must be able to work on your own initiative, whilst working under pressure and have the ability to communicate effectively at all levels.
The Customer Service Manager will lead a team who will communicate with OE /AM/ and internal Customers, helping to resolve any issues raised and working to high levels of efficiency and prioritising a heavy workload. Goals include meeting delivery PPM targets, and the delivery of a world class customer service to all markets.
Duties:
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Requirements:
- Previous Management experience for at least 3 years preferably within a manufacturing environment and at Customer Service Supervisor or Manager level.
- Experience in the Automotive Industry would be advantageous.
- Knowledge and experience with schedules, planning and forecasts would be advantageous.
- Excellent communication skills to all levels of the business both internal and externally.
- Define and communicate customer service standards, promote customers service culture.
The Company
- Manufacturing, West Yorkshire
- Pride themselves on excellent customer service
The Benefits:
- Salary: Up to £40,000 depending on experience
- Reference: VC3816
- Permanent
- Hours: Monday – Friday
- Job Type: Customer Service Manager
- Full training provided
- Parking available
- kitchen facilities, tea and coffee available
About us:
CASTLE has been established for 50 years providing expert recruitment solutions to the local and wider Yorkshire areas, we have offices in Scarborough and York with 18 specialised staff building trusted partnerships with their clients and candidates. We run a Refer a Friend scheme with shopping voucher rewards for you when they are placed in work – so please recommend a friend to us!
CONTACT:
Email your CV to nikki@castle-employment.co.uk or call 01723 365432 and ask for Nikki Holmes