Customer Service / Administration (VC6527) Scarborough, England
| Salary: | GBP19000 - GBP20400 per annum |
Castle Business Support are currently recruiting for Permanent Customer Service Advisor’s in the Scarborough area.
Working within the customer service team, you will be responsible for new customers, ensuring that they receive a high level of customer service when choosing their marketing campaigns and products.
You will ideally have previous call centre, account management, administration or after sales experience with the ability to manage and deliver a high-end customer experience while meeting and maintaining company KPIS and procedures.
Managing a portfolio of customers at various stages in the production process and managing expectations of customers.
You will receive a 3-month induction and training programme and have continued support from team leaders.
To be considered for this opportunity you must have previous similar experience, excellent communication and IT skills and can deliver a high level of customer service at all times.
THE REQUIREMENTS:
- Call Centre, customer service, account management or aftersales experience
- Excellent communication and customer service telephony skills
- An Interest in Marketing
- Excellent IT skills, Outlook, Word, Excel
- Good organisational skills & attention to detail
- Good Diary management
THE COMPANY:
- Scarborough based company
- Well established
- Growing company
THE BENEFITS:
- Scarborough based – on a bus and train route, free car parking available
- Open plan office environment
- Customer service only – non-Sales role
- Extensive training provided covering all elements of the role
- Support from team managers
- Offers progression and growth
- Well established, successful business
- 37 hrs a week, Mon - Fri: 9-5pm with 1 late shift a week i.e ranging from 8am – 8pm
- Salary £19,000 with OTE of £20,440 and various reward and incentive schemes, vouchers available to earn
CONTACT:
If interested in this role, please contact Jordana Renshaw on 01723 365432 or email your CV to jordana@castle-employment.co.uk