Customer Service Adviser (BK2944) Scarborough, England
A fantastic opportunity has arisen to join our client based in Scarborough as a part time Customer Service Advisor, our client is one of the UK’s largest designer menswear retailers. This is a temporary to permanent opportunity for the right candidate. You will be working as a member of a small team within a customer services department and will be responsible for ensuring customer's needs and expectations are satisfied.
Typical duties will include;
- Answering customer telephone calls and dealing with a range of queries/complaints.
- Answering customer queries/complaints using Instant Messenger.
- Replying to customer emails.
- Measuring garments to provide accurate sizing for customers.
- Completing customer return paperwork.
- Dealing with refunds / exchanges.
- Sending PayPal requests.
- Liaising with clients for customer returns/ faults etc.
- Setting up orders.
- Taking payments via Sagepay.
- Tracking parcels and speaking to delivery courier to chase up deliveries when required.
- Using an internal built system to answer various queries/order details
Requirements:
- Requirement to cover sickness/absence on weekend rota
- Experience in telephony customer service is required
- Friendly and outgoing manner
- Excellent administration skills
- Strong organisational skills
- Be able to see queries from the customer’s point of view always putting the customer first.
- You will be well organised with excellent communication and IT skills.
- You must have a positive attitude to your work.
- And also a flexible approach to work various shifts as and when required.
- Required to work a minimum of one weekend per month during non sale periods and two weekends per month during sale. Saturday or Sunday. 9-5 or 11-7pm
- Requirement to work Bank Holidays as needed.
- Requirement to cover sickness/absence on weekend rota.
- Required to work one late evenings per month as part of a rota and two evenings per month during sale. The late shift is a 10pm finish.
The Company
- One of the UK’s largest designer menswear retailers
- Fast paced friendly environment.
- The company pride themselves on customer service and delivering a high level product to the customers.