This position is no longer open for applications

Castle Business Support are currently recruiting for Permanent Customer Service Advisor’s in the Scarborough area. 

Working within the customer service team, you will be responsible for speaking and liaising with new customers, ensuring that they receive a high level of customer service when choosing their marketing campaigns and products. This role is a non-sales role and doesn’t require any cold calling or selling. This role is also Monday to Friday and not weekends.

You will ideally have previous call centre, telephone customer service, administration or after sales experience with the ability to manage and deliver a high-end customer experience while meeting and maintaining company deadlines and procedures. 

You will enrol on a 12-week training schedule where you will learn all aspects of the role and industry. You will also have continued support from team leaders. 

To be considered for this opportunity you must have previous similar experience, excellent communication and IT skills and can deliver a high level of customer service at all times.

THE REQUIREMENTS: 

• Telephone customer service, account management or aftersales experience
• Excellent communication and customer service telephony skills
• Excellent IT skills, Outlook, Word, Excel
• Good organisational skills & attention to detail
• Good Diary management

 THE COMPANY:

• Scarborough based company
• Well established and continuously growing company

 THE BENEFITS:

• Scarborough based – on a bus and train route, free car parking available
• Open plan office environment
• Customer service only – non-Sales role
• Extensive training provided covering all elements of the role
• Support from team managers
• Offers progression, growth and personal development
• Well established, successful business
• 37 hrs a week, shifts ranging from Mon - Fri: 9.00am – 7.30pm – no weekends
• Salary £18,500 OTE £19,000
• Weekly rewards and incentive schemes, vouchers available to earn