Customer Service Adviser (BK3154) Driffield, England
The Position:
Castle Business Support are looking for temporary full and part time Customer Service Adviser's to support a growing and fast moving durable goods business within the Driffield area.
Due to growth, our client is looking to expand and develop their team with the opportunity to become permanent and progress within the business.
Duties will include taking incoming calls on both order lines and customer service lines and achieve daily call and processing targets.
You will be target focused and self-motivated, possess excellent customer service skills and a good level of IT literacy. You will be well presented with strong verbal and written communication skills. Attention to detail as well as speed and accuracy will also be essential for this role.
Duties:
- Handling customer enquiries and complaints, investigating and solving customers' problems
- Communicating courteously with customers by telephone and email
- Authorising refunds for customers
- Ensuring accurate records are kept of communications with customers
- Keeping up to date with new developments in customer service
- Liaising with the warehouse on stock queries and measurements
- Working weekend shifts on a set rota
- Taking payments for customers
Requirements:
- Previous customer Service experience
- Working knowledge of internal IT systems
- Smart and well presented
- Excellent communication skills
- High level of written English spelling and grammar
- Target driven
- Able to work in a team environment
- Hours: Shifts between Mon - Fri 8am - 8pm, Sat 8am - 5pm and Sun 9am - 5pm.
The Company
- Retail sector based in East Yorkshire
- Friendly fast paced office environment
- Pride themselves on customer service and delivering a high level product to the customers
The Benefits:
- Salary: £7.05-7.50
- Reference: BK3154
- Temporary to permanent opportunity for the right candidate
- Hours: Shifts between Mon - Fri 8am - 8pm, Sat 8am - 5pm and Sun 9am - 5pm.
- Job Type: Customer Service Advisor
- Canteen facilities
- Parking available on site
- Over time available
- Bonus scheme available
- Support from line managers, training provided, progression within the company
- Working for well established, successful business that is going through continued and sustained expansion in their market.
About us:
CASTLE has been established for 50 years providing expert recruitment solutions to the local and wider Yorkshire areas, we have offices in Scarborough and York with 18 specialised staff building trusted partnerships with their clients and candidates. We run a Refer a Friend scheme with shopping voucher rewards for you when they are placed in work – so please recommend a friend to us!
CONTACT:
Email your CV to jordana@castle-employment.co.uk or call 01723 365432.