Help Desk Support Analyst - Level 2 (5814_3681492_111918) Philadelphia, Pennsylvania
Our client has an immediate opening for Help Desk/Desktop Support Analyst. The Help Desk Support Specialist provides local first/second-level technical assistance for the end-user community (75% Phone, 25% Deskside). This individual fields questions, from end-users that may also require local support.
Responsibilities:
- Work with various IT support team members; providing prompt problem resolution to end-user community.
- Perform workstation setup, moves, adds, changes.
- Maintain current and accurate PC inventory for all systems and peripherals located on-site.
- Facilitate the repair of systems under factory warranty or service agreement.
- Maintain local network/connection floor plans. Maintains a local library of support policies, procedures, and guidelines.
Requirements:
- Ability to troubleshoot Lan and Wireless network issues
- Good understanding of Cisco SSL VPN and Citrix setup and configuration.
- Strong knowledge of Windows7 and MS Office 2010
- Troubleshoot Outlook and Exchange and administer accounts on Active directory
- Good understanding of Malware/Virus/Rootkit apps
- Accurate documentation of trouble tickets
- Ability to support mobile devices, such as Blackberry Android and iPhones.
- The candidate must possess the ability to work as a team player with excellent customer service skills.
- Excellent oral and written communication skills with the ability to translate technical information to non-technical staff.
- Desired but not required: Current MSDT certification Remote desktop diagnostic software
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.