Voice Engineer (PCK333-203604) Fort Worth, Texas

• Design, planning and execution of voice services (TDM and IP Telephony, ACD, Contact Center, Voice-mail, legacy PBX migrations, IP Telephony platform upgrades, etc…) that are consistent with the goal and objectives set by the AIGGS global utility model and lines of business throughout the company
• Develops enterprise level dial plans, long distance trunk aggregation and toll-bypass strategies
• Develops and implementing fixed-mobile convergence solutions (ex. Blackberry, Avaya One-x-mobile, Cisco Mobile connect for Iphone, Skype, Voice over WiFi, etc…)
• Implements road maps with adherence to global technology strategy including best practices
• Contribute to execution plans and executes technical infrastructure projects to upgrade or refresh supported systems
• Develops documentation including processes and procedures for consistent maintenance and support
• Develops utilities to automate repetitive tasks to reduce time of support
• Develops and contributes to policies, standards and procedures, and documentation of best practices/process improvements
• Indentifies and leverages best practices among Engineering staff as well as within peer teams
• Interfaces with various levels or groups within the organization to gain consensus and buy-in from all parties
• Interacts with customers and/or functional peer group managers
• Demonstrate the ability to train on an document technical concepts and procedures and cross trains others in this area
• Perform other duties as assigned or required

 10 years of enterprise voice infrastructure experience
 Developing Self & Others through Coaching, Contributing to Team Success, Continuously Learning and Sharing Knowledge
 Vendor Interaction, understand the product/technology lifecycle, follow end-of-life and provide recommendation for changes/upgrades
 Demonstrates tactical ownership for the management and support of assigned infrastructure areas participating in initiatives to maintain a secure and effective global technical infrastructure service
 Demonstrates high analytical skills, Is self-motivated/directed
 Applies standards consistently across all solutions
 Demonstrates senior level technical skills and ability to successfully complete and resolve complex, non-routine solution designs to address customer requirements
 Demonstrates strategic foresight while employing hands-on technical skills on projects and work assignments
 Demonstrates ability to develop, organize and analyze performance metrics in their given function
 Demonstrates ability to develop, communicate and educate on standard operating procedures within their given function
 Delivers by possessing productivity, professionalism, customer service attitude, attention to detail and quality; ability to multitask; team focus, strong interpersonal skills, strong verbal and written communication skills and adherence to AIGGS standard operating procedures
 Demonstrates ability to adapt to a rapidly changing environment and ability to take direction from multiple areas
 Demonstrates strong skills utilizing documentation and presentation tools such as Visio and PowerPoint

Skills Required
 Expertise in Design and configuration of Cisco Call Manager and Avaya Communication Manager environment (including former Nortel CS1K)
 Demonstrated knowledge/experience in converged voice networking at the enterprise level with expert knowledge and experience in multi-vendor / multi-platform voice technology integration (ex. Cisco, Nortel, Avaya, Microsoft, Blackberry, Apple)
 Expertise in IP Telephony and familiarity in using Cisco publisher and subscriber, designing and configuring Cisco Unified Application Environment
 Expertise with deploying SIP with multiple voice applications
 Familiarization with UC unified communications implementations
 Good documentation skills

Additional Skills
 CCVP certification preferred
 Avaya ACA/ACS certification preferred
 Nortel CS1K

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