Sr. Quality Assurance Analyst (PCK333-219367) Hartford, Connecticut
In January 2012, Chartis and SunAmerica Financial Group formed a significant new player in the benefits market by combining American General Life Companies’ Benefit Solutions division with the Medical Excess and @Work groups from Chartis Corporate Benefits division. The combined entity targets the employee and affinity group markets, and will serve as a one-stop solution for today’s changing benefits marketplace for groups of all sizes. The product suite includes life/AD&D, BTA/accident, universal and term life, dental, vision, limited healthcare, medical reimbursement, stop-loss, organ transplant, group hospital, group and personal disability, critical illness, accident and cancer insurance. This broad and diverse portfolio provides limitless opportunities to create flexible benefit offerings suitable for all sizes and budgets, and the combined underwriting, distribution and sales strengths of American General and Chartis provides further strength and differentiation in the marketplace.
This position is responsible for the administration of Benefit Solutions Quality Management/Improvement audit and program activities in support of the company’s overall Quality Management program. Responsible for identification of areas of improvement and assistance with the coordination and training of staff. Serves as an educational and training resource to ensure basic skills are intact and staff is progressing to a higher level of performance.
Immediate Performance Objectives
•Administers the Quality Assurance Program as established by AIG Benefit Solutions guidelines.
•Perform audits monthly to include but not limited to STD, LTD, Intake, Plan, FMLA and disability related roles.
•Tracks and monitors corrective actions, to ensure timely resolution.
•Provides re-education, training, results and feedback to staff regarding QA audits.
•Identifies areas for improvement and formulates plans to educate staff.
•Participates in customer-driven Quality Improvement initiatives and audits.
•Develops and presents educational session to staff.
•Facilitates team building and training as necessary.
•Functions as a Case Management resource.
•Coordinates and assists in new hire training in conjunction with training manager.
•Assists with training staff on existing and new policies/procedures.
•Contributes to the development of training/education tools and manuals.
•Provides constructive feedback (written & oral) on case management staff skills.
•Assists in the development of improvement/corrective action plans.
•Previous experience in a quality assurance/training role is preferred.
•3-5 years of case management experience with STD/LTD ASO, fully insured, Group as well as Association experience preferred.
•Strong computer skills required, preferable using Word, Excel and PowerPoint.
•Good analytical skills required.
•Demonstrated oral and written communication and interpersonal skills required.
•Demonstrated presentation skills preferred.