QA Manager (PCK333-212689) Jersey City, New Jersey

- The primary responsibility is to manage execution of QA activities delivery in a workstream within the OneClaim Transformation in the Americas. OneClaim is part of the Global Claims Initiative (GCI) program designed to transform and optimize Chartis claims operations around the world. This position will report to a QA management in Houston or Jersey City.

- Manage execution of assigned QA activities, including software quality assurance and testing.

- Implement QA project plans and test plans that span a product’s lifecycle and cover usability, design and engineering quality assurance as well as localization testing.

- Provide leadership in implementing testing policies, procedures and standards across specific programs of work.

- Train new QA staff in application knowledge and innovative testing practices like backend testing, service layer testing and exploratory testing.

- Independently documents and presents test strategies and process improvements plans to Management and business leaders.

- Conduct gap analyses of requirements and develop QA metrics for assessing the quality of test deliverables.

- Be proficient in communicating, prioritizing and tracking test execution, defects and issues appropriately and recommend corrective action where required.

- Ensure that project resource demand forecasts created on ongoing basis (6-9 month in advance) and updated throughout the project as needed.

- Participate in interactions with a variety of internal and external users to acquire and exchange information on QA issues and processes.

- 5 years quality assurance experience including 3 years project management.

- Solid experience in leading multiple work streams with offshore testing resources.

- Experience on large client/server projects with experience managing a team of quality assurance analysts.

- Knowledge of the QA process for full project life cycle.

- Knowledge of structured testing methodologies.

- Knowledge of software process improvement.

- Knowledge of Software Quality Assurance process (SQA).

- Knowledge of QA standards.

- Knowledge of MS Project Skills.

- Excellent communication skills, people management, resources allocation/ demand forecasting skills, and general management skills.

- Ideally with insurance background or at least familiarity.

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