Senior Analyst / SAP Solution Manager Configuration (PCK333-200480) Parsippany-Troy Hills, New Jersey

- Defines, develops, and maintains Solution Manager Configuration.

- Performs quality assurance reviews of SDLC documentation used within the Solution Manager Configuration and development.

- Defines, develops, and maintains roles within Solution Manager.

- Defines and maintains Organizational Structures and Business Partner Identification.

- Troubleshoots and resolves issues related to Solution Manager Configuration.

- Works self-directed and independently; may act as subject matter mentor to more junior members.

- Follows applicable AIG Standards, Procedures, Guidelines, and Methodologies in the implementation and / or maintenance of financial applications.

- Minimum of 5 years professional experience.

- Minimum of 2 years supporting Solution Manager application development or project management.

- Minimum of 2 years of Solution Manager configuration (Service Desk, Work Centers, Change Request Management, Alerts, Action Profiles).

- Knowledge of Solution Manager Master Data (Business Partners, Organizational Structures, Base).

- Participated in 1 or more Solution Manager implementation and / or upgrade.

- Ability to perform all facets of the System Development Life Cycle (SDLC).

- Ability to support a multi-site, multi-country customer base.

- Ability to coordinate a multi-site,. multi-country application support team.

- Ability to work in a team environment, effectively interacting with others.

- Knowledge of Incident Management, Change Management concepts and application.

- Must know what satisfies customers and make customer service a high priority for self and team.

- Must be results oriented and demonstrate a "can-do" attitude -- adaptability, flexibility, and resourcefulness.

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