Support Engineer (Engineer2132) City Of Manchester, England
| Salary: | GBP30000 - GBP35000 per annum + Benefits, 25 Days Holiday, Flexi working |
As the appointed Technical Support Engineer, you will work within the IT Service Delivery team to provide 1st & 2nd line support to our increasing global customers and internal users. My client has over 250 employees across 6 floors based in Manchester City Centre.
Requirement
The skills you should have
- Excellent general IT skills and problem-solving abilities
- Experience in working within a ticket-based system
- Experience of Problem and Change Management
- Desktops support experience - Windows 10 and Mac OS
- Office 365
- Windows Server - 2012 R2, 2016 inc. AD and Group Policy
- Following set processes and updating documentation
- A good understanding of networking - TCP/IP, DNS, DHCP, WiFi etc)
- Virtualization (VMWare)
- Cloud experience (AWS)
- IT policies (DR, backup, access control, change management etc.)
- Good hands-on experience working with Linux systems
- Experience of monitoring tools, we use Zabbix, Splunk, RabbitMQ
Nice to haves
- Advanced VMWare - Virtual network, vLan, NSX and vSAN Knowledge
- Cisco - Firewalls, Routers and Switches
- Networking - VPN, Load balancers, NAT
- Databases (MSSQL, MySQL, ReThink)
- Operational services (Jenkins, TeamCity, Gitlab, BitBucket)
- Infrastructure automation (Ansible)
- Experience of Centrify
- Information Security
- Backup and replication (Veeam)
- ITIL Foundation
- ISO 27001 experience or similar security framework
- Knowledge and experience of working within a software development house would also be highly beneficial
Salary: paying up to 35kpa
Benefits: 25 days holiday, Pension, Health Care, Flexible working hours