This position is no longer open for applications

The role will involve:

• Seeking effective solutions to business operational improvement requirements by means of Information Technology and Systems. That is, understanding business operational processes and interpreting them into functional system requirements.
• Defining and implementing security requirements using permissions and profiles, based on an excellent understanding of operational business roles.
• Providing application support to end users (2nd line business systems support), responding to incidents and requests that are logged in line with pre-defined SLAs.
• Resolving end-user issues through a structured approach to root cause analysis and investigation.
• Providing data management (quality assurance, maintenance and setup) support to the Data Administrator in the team.
• Acting as a liaison with colleagues at all levels across diverse business departments.
• Collaborating with the support teams of external software, hardware and service providers to achieve results and find solutions.
• Producing both technical and end-user documentation for the business systems.
• Providing effective training to end users of the business systems, where appropriate, to enable users to become more self-sufficient/self-reliant.
• Travelling, as and when appropriate, to other UK sites to work directly with end users.

The ideal candidate will also have experience of and be able to demonstrate the following skills:

• Profound knowledge of the functionality of ERP business systems (preferably IFS).
• Basic technical troubleshooting skills around extended servers, e.g. print servers.
• Profound knowledge of operational business processes end to end (CRM, sales, purchasing, manufacturing, Supply Chain, financials, etc).
• Data management skills.
• Basic reporting skills, including SQL query and Crystal reports.
• Process documentation writing skills.
• End-user training skills.
• Advanced skill levels with full Microsoft Office Suite.
• Business analyst techniques, including process mapping/modelling, interviewing, and workshop moderation.
• Knowledge of IT professional standards (ITIL).
• Excellent oral and written communication skills.
• Problem-solving and analytical skills.
• Ability to work autonomously to prioritise and resolve issues.
• Strong teamwork skills.
• End-user/customer focus.
• Valid full UK Driving Licence.

Location: Doncaster

Start: ASAP

Salary: £32,000 - £38,000 

Please get in touch ASAP to be considered for this role.