Tour Desk Receptionist (AACE587B6B) Atlantic Beach, North Carolina

Festiva Development Group is one of the largest and fastest-growing employee-owned companies in the Vacation Ownership Industry. We are immediately hiring for a Tour Desk Receptionist for our Atlantic Beach sales office located in the beautiful Atlantic Beach Area

Festiva is an Equal Opportunity Employer.

Festiva offers:

  • Excellent benefits program including Health, Dental, Vision, LTD, STD, and Life Insurance, 401K
  • Festiva now an employee owed Company. ESOP
  • Employee Perks Program
  • Travel Discounts at our Resorts
  • Growth Opportunities

 POSITION SUMMARY

The tour desk receptionist is responsible for welcoming tours to the sales center, then qualifying and assigning them to a sales representative. This position is the first employee the guest comes into contact with when coming to a sales presentation. This position works very closely with the site Project Director, Marketing Manager, and our tour vendors. 

The Tour Desk Receptionist:

 

  • Greets the guests, establishes rapport quickly and effectively, and checks ID and method of payment (e.g. credit card, debit card, checkbook).
  • Verifies that the guest is on the tour manifest or in SPI.
  • Has guests fill out guest registration form, then verifies that they are qualified to tour, based on the qualifications provided.
  • If a guest is not qualified, fills out the Not Qualified (NQ) form, explains to guest why they are not qualified, and has them sign the form.
  • Sends NQ forms to email address provided and to the vendor that provided the tour.
  • Records guest information on the Sales Planner (Guest Profile).
  • Enters guest information, market source and gift information into SPI and starts the tour in the system.
  • Prepares the sales line rotation using the report supplied by site Project Director.
  • Assigns tours to a sales representative, then provides the Director of Sales or Project Director with the sales planner. 
  • Verifies tour count by comparing our guest systems to guest registration forms.
  • Must be able to defuse irate guests checking in for the sales presentation.
  • Perform other duties as needed to ensure the smooth operation of the tour reception dept. 

Requirements
Must be able to work early mornings
Must be able to work weekends and holidays

Education/Credentials

A high school diploma or GED is required.

 Experience

This position requires at least two years of customer service experience.

 

Knowledge, Skills 

Basic computer knowledge including all Microsoft office applications
Accuracy: Ability to perform work accurately and thoroughly.
Detail Oriented: Ability to pay attention to the minute details of a project or task.Working Under Pressure: Ability to complete assigned tasks under stressful situations.Oral Communication: Ability to communicate effectively with others using the spoken wordReliability: The trait of being dependable and trustworthy.Friendliness: Ability to exhibit a cheerful demeanor toward others.